At cybrova, we strive to ensure customer satisfaction with every digital product we offer. However, we understand that there may be instances where you need to request a refund or have concerns about your purchase. Please review our Refund and Returns Policy below.

1. Digital Product Refunds

Since our products are digital goods delivered via download link, we generally do not offer refunds once the product has been downloaded or accessed. However, we may grant refunds under the following circumstances:

• Product Not Received: If you did not receive the product after a confirmed purchase, please contact us at support@cybrova.com , and we will investigate the issue.
• Major Technical Issues: If the digital product has significant technical problems that prevent it from functioning as described, and we are unable to resolve the issue, you may be eligible for a refund.

2. Eligibility for Refunds

To request a refund, please contact our support team within 14 days of your purchase. Your refund request will be reviewed based on the following conditions:

• You have contacted us within the refund eligibility period (14 days).
• The issue with the product is clearly described, and you’ve provided supporting evidence, if applicable.
• You have not used or benefited significantly from the product before requesting the refund.

Please note: Refunds will not be issued for dissatisfaction with a product if it matches its description and functions as intended.

3. How to Request a Refund

To request a refund, please email us at refunds@ cybrova.com with the following details:

• Your full name.
• The email address used for the purchase.
• The order number or transaction ID.
• A detailed description of the issue or reason for the refund request.

Our team will review your request and respond within 3 business days. If your refund is approved, the funds will be credited to your original payment method within 5-10 business days, depending on your bank or payment provider.

4. Exceptions

Refunds or returns will not be processed in the following cases:

• The request is made after 14 days from the purchase date.
• The product has been significantly used or fully downloaded without any technical issues.
• The issue arises from a lack of technical understanding or knowledge of how to use the product.

5. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly to stay updated.